Terms of Sales

Preamble

The present General Terms and Conditions of Sale are concluded between, on the one hand,

Cosmoludo SAS, a company with a capital of €7,500 whose registered office is located at Route de Salindres La Clède / La Cledette Bat 3, 30460 Soudorgues, France - info@cosmoludo.com

Registered with the Nîmes Trade and Companies Register under number 882 385 669

Intra-community VAT number FR 538 823 856 69

and, on the other hand, any person wishing to place an order for the sale of products (hereinafter referred to as "Clients") via the website "www.cosmoludo.com," which is the exclusive property of Cosmoludo SAS.

Last updated: January 29, 2025

Article 1 - Purpose

Governed by Article L. 441-6 of the French Commercial Code and in accordance with Article L. 111-1 of the Consumer Code, these General Terms and Conditions of Sale govern the sale of any product presented on the website www.cosmoludo.com by Cosmoludo SAS. They aim to define the reciprocal obligations of the parties as well as the various steps in the ordering process.

By simply validating their order on the Website, the Client declares having read, understood, and unreservedly accepted the terms of said order as well as the entirety of these General Terms and Conditions of Sale.

These conditions may be subject to modifications. Therefore, the applicable conditions are those in effect on the site at the time the contract is concluded.

Article 2 - Legal Capacity

Clients declare that they are of legal age and fully capable of entering into a contract.

Article 3 - Geographic Zones

The products and services are offered in mainland France, Europe, and internationally.

Article 4 - Prices of Products for Sale

The prices indicated on the website www.cosmoludo.com are in euros, including VAT (all taxes included). VAT is applied at the rate in force in mainland France at the time of the order. The sales prices of products may be modified at any time by Cosmoludo SAS. Any change in the rate will be immediately applied to the ongoing order.

Article 5 - Articles and Products

The articles visible on the website www.cosmoludo.com are only deliverable within the limits of available stocks. In the event of product unavailability, Cosmoludo SAS undertakes to inform the buyer as soon as possible by email or phone. The buyer will then have the option to choose another item or cancel their order and receive a refund.

Cosmoludo SAS strives to describe the products offered for sale as accurately as possible. The Client has the possibility, prior to their order, to learn about the essential characteristics of the products they intend to purchase on the Cosmoludo website. However, if errors have occurred in this presentation, Cosmoludo SAS cannot be held responsible. The illustrations and photos of the products supporting the text are not part of the contractual field. Under no circumstances can the responsibility of Cosmoludo SAS be engaged based on said illustrations/photos.

Article 6 - Orders

Once the Client definitively validates their order by clicking on "Confirm your payment," it is established that they knowingly accept the content, delivery terms, and conditions of the order in question, as well as these General Terms and Conditions of Sale, prices, quantities, descriptions, characteristics, volumes, and delivery times of the products ordered by the Client on the Website.

Cosmoludo SAS will acknowledge receipt of this order by sending an email to the Client who placed the order. Cosmoludo SAS reserves the right to cancel or put on hold the execution or delivery of an order, regardless of its nature and stage of execution, in the event of an inability to debit the Client's bank account for their order or any sum due by this Client, or if a payment incident occurs, or in the case of fraud or attempted fraud concerning the use of the Cosmoludo SAS website, including during previous orders. Finally, if the email address provided by the Client during registration is incorrect and the Client did not receive the Order Confirmation email automatically sent by Cosmoludo SAS, Cosmoludo SAS cannot be held liable. The sale will then be considered final unless Cosmoludo SAS deliberately decides to cancel it, for example, in the case of a product stock shortage. However, the Client may exercise their right of withdrawal within 14 days following the day of the order.

Article 7 - Payments

The Client may pay by bank card directly on the site, using Visa, Mastercard, American Express, or other bank cards. Payments via Shop Pay, Apple Pay, and PayPal Wallet are also accepted. Payment methods such as bank transfers and cash on delivery are not accepted.

The invoice amount will be debited from the Client's account on the payment date.

Article 8 - Delivery

  1. Delivery Zones
    The shipping service covers France, the European Union, and the following international zones: Israel, Japan, Malaysia, New Zealand, Singapore, South Korea, United Arab Emirates, United States, Russia, Bahamas, Barbados, Costa Rica, Grenada, Greenland, Guadeloupe, Guatemala, Jamaica, Martinique, Mexico, Nicaragua, Panama, Dominican Republic, Saint Barthélemy, Saint Martin, Saint Martin (Dutch part), Saint Pierre and Miquelon, Saint Vincent and the Grenadines, Saint Lucia, El Salvador, Saudi Arabia, Armenia, Azerbaijan, Bahrain, Bangladesh, Bhutan, Brunei, Cambodia, China, Cyprus, Georgia, India, Indonesia, Iraq, Jordan, Kazakhstan, Kyrgyzstan, Kuwait, Laos, Lebanon, Maldives, Mongolia, Myanmar (Burma), Nepal, Oman, Uzbekistan, Pakistan, Philippines, Qatar, Macau SAR, Sri Lanka, Tajikistan, Taiwan, Thailand, East Timor, Turkey, Vietnam, Yemen, New Caledonia, South Africa, Algeria, Angola, Benin, Botswana, Burkina Faso, Cameroon, Cape Verde, Comoros, Republic of the Congo, Democratic Republic of the Congo, Ivory Coast, Djibouti, Egypt, Ethiopia, Gabon, Gambia, Ghana, Guinea, Kenya, Reunion Island, Madagascar, Malawi, Mali, Morocco, Mauritius, Mauritania, Mayotte, Mozambique, Namibia, Niger, Nigeria, Uganda, Central African Republic, Rwanda, Western Sahara, Saint Helena, Senegal, Seychelles, Tanzania, French Southern Territories, British Indian Ocean Territory, Togo, Tunisia, Zambia, Zimbabwe, Ascension Island, Argentina, Bolivia, Brazil, Chile, Colombia, Ecuador, South Georgia and the South Sandwich Islands, Guyana, French Guiana, Falkland Islands, Paraguay, Peru, Uruguay, Venezuela, Afghanistan, Fiji, Christmas Island, Norfolk Island, Cocos Islands, Cook Islands, Pitcairn Islands, Solomon Islands, United States Minor Outlying Islands, Kiribati, Nauru, Niue, Papua New Guinea, French Polynesia, Samoa, Tokelau, Tonga, Tuvalu, Vanuatu, Wallis and Futuna.

  2. Delivery Terms
    Pre-ordered products will be delivered to Clients at the address provided in the "My Account" form completed by the Client during registration. In the event of an address change, it is the Client's responsibility to notify it before placing an order by updating their information in the "My Account" form.

For all products (excluding pre-orders), delivery will be ensured no later than 15 days after order validation (if the products are available in stock). The Client will be delivered either to a pickup point or to their home, depending on their choice at the time of payment.

Article 9 - Returns

Our policy lasts 14 days. If 14 days have passed since your purchase, unfortunately, we cannot offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition as when you received it. It must also be in its original packaging.

Returns are covered only once from mainland France.

For exchanges, return shipping costs are at your expense if the order amount is below €50.

Gift cards and sale items cannot be returned.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also inform you of the approval or rejection of your refund.

If your refund is approved, it will be processed, and a credit will automatically be applied to your credit card or original payment method within a few days.

Late or Missing Refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company; it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund, please contact us at info@cosmoludo.com.

Exchanges (if applicable)
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Shipping
To return your product, you should mail it to: Cosmoludo SAS, Route de Salindres, Lieu-dit La Cledette, 30460 Soudorgues, FRANCE.

You will be responsible for paying your own shipping costs for returning your item if you reside outside mainland France.

If you are requesting a refund, shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

The time it may take for your exchanged product to reach you may vary depending on your location.

Article 10 - Rights and Withdrawal Period

From the date of receipt of their order, the Client has a period of fourteen (14) days to return the ordered products. All product returns will be made to the address mentioned in the previous article. When the right of withdrawal is exercised, a maximum period of fourteen (14) days is required from the receipt of the returned product at Cosmoludo SAS before the amount of the returned product(s) is credited back to the Client’s bank card.

Article 11 - Legal Warranties

The products sold benefit from the legal warranty of conformity provided for by Articles 211–4 and following of the French Consumer Code and the warranty against hidden defects (Articles 1641 and following of the French Civil Code). These warranties cover hidden and apparent defects from the date of delivery. The only obligation of Cosmoludo SAS under this warranty is, at its choice, the free replacement or repair of defective products without any other service or compensation.

This warranty does not cover damages resulting from misuse of the product, normal wear due to its use, or failure to comply with washing and care instructions. To benefit from the product warranty, it is essential to keep the purchase invoice and the delivery note.

Article 12 - Customer Service

For any information or questions, you can contact Customer Service free of charge by email: info@cosmoludo.com.

Article 13 - Privacy Policy

This privacy policy describes how your personal information is collected, used, and shared when you visit or make a purchase on the website www.cosmoludo.com.

Personal Information We Collect
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies installed on your device. Additionally, as you browse the site, we collect information about the web pages or individual products you view, the websites or search terms that referred you to the site, and how you interact with the site. We refer to this automatically collected information as "Device Information."

We collect Device Information using the following technologies:

  • Cookies: These are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies and how to disable them, visit www.allaboutcookies.org.

  • Log Files: These track actions occurring on the Site and collect data including your IP address, browser type, Internet service provider, referring/exit pages.

  • Web Beacons, Tags, and Pixels: These are electronic files used to record information about how you browse the site.

Article 14 - Responsibilities

The responsibility of Cosmoludo SAS cannot be engaged for any events, inconveniences, or damages inherent to the use of the Internet network, particularly in the event of service interruption, external intrusion, or the presence of computer viruses.

Furthermore, Cosmoludo SAS cannot be held liable for the non-execution of the contract concluded in the event of a fortuitous event, force majeure, disruption, or total or partial strike, particularly of postal services, transport, and/or communication services, flooding, or fire. Cosmoludo SAS shall not be liable for any indirect damages resulting from these terms, operating loss, loss of profit, damages, or expenses that may arise.

Article 15 - Jurisdiction

These General Terms and Conditions of Sale are subject to French law. Any dispute that has not been resolved amicably will be subject to the exclusive jurisdiction of the competent courts or the jurisdiction of the place of effective delivery of the Client’s order, notwithstanding multiple defendants and/or third-party appeals, even for urgent or protective proceedings in summary or ex parte proceedings.

Article 16 - Intellectual Property Rights

The trademarks, domain names, products, software, images, videos, texts, or more generally any information subject to intellectual property rights remain the exclusive property of Cosmoludo SAS.

No transfer of intellectual property rights is made through these General Terms and Conditions of Sale. Any total or partial reproduction, modification, or use of these properties is strictly prohibited.

Article 17 - Modification of the General Terms and Conditions of Sale

Cosmoludo SAS reserves the right to modify these General Terms and Conditions of Sale at any time. If the new General Terms and Conditions of Sale are not acceptable to a Client, the latter must terminate their subscription by registered letter with acknowledgment of receipt before the entry into force of the new provisions following the terms set out in the "Right of Withdrawal" article of these General Terms and Conditions of Sale. The refusal of the new General Terms and Conditions of Sale must be explicit; without explicit manifestation of intent before the entry into force of the new provisions, the Client will be deemed to have accepted the modifications.